When you apply for mortgage assistance, we'll work with you to explore all your options and help you understand which best suits your situation. Start by sending us your information, and a Relationship Manager will work with you to explain all options so you can decide what's right for you.
To get started, complete the Request for Mortgage Assistance (RMA) Form (PDF). You may upload your completed form to chase.com. Sign in, choose your home lending account, choose Account services, then Mortgage Assistance.
Within 30 days of receiving the documents, a Relationship Manager will reach out to request additional information, if necessary, and to explain all options so you can decide what's right for you.
After we provide your eligible options, you’ll have 14 days to let us know which option is best for you.
Your Relationship Manager will follow up with you about the option you’ve chosen and will help guide you through the next steps.
Here are the additional documents that you may need to download:
If you have any questions about collecting and/or completing your documents, call us at 1-866-550-5705.
For New York Customers Only: You may file complaints about your Servicer with the New York State Department of Financial Services or obtain further information from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by visiting www.dfs.ny.gov. You may also file complaints directly with Chase by calling or writing to us using the Customer Service inquiries toll-free number and mailing address listed on this website. Chase is not registered with the Superintendent of Financial Services.
We offer a variety of mortgages for buying a new home or refinancing your existing one. New to homebuying? Our Learning Center provides easy-to-use mortgage calculators, educational articles and more. Our ultimate guide for first-time homebuyers gives an overview of the process from start to finish. And from applying for a loan to managing your mortgage, Chase MyHome has everything you need.
Whether you're determining how much house you can afford, estimating your monthly payment with our mortgage calculator or looking for preapproval for a mortgage, we can help you at any part of the home buying process. See our current mortgage rates, low down payment options, and jumbo mortgage loans.
Refinance your existing mortgage to lower your monthly payments, pay off your loan sooner, or access cash for a large purchase. Use our home value estimator to estimate the current value of your home. See our current refinance rates and compare refinance options.
Our affordable lending options, including FHA loans and VA loans, help make homeownership possible. Check out our affordability calculator, and look for homebuyer grants in your area. Visit our mortgage education center for helpful tips and information. And from applying for a loan to managing your mortgage, Chase MyHome has you covered.
Go to Chase mortgage services to manage your account. Make a mortgage payment, get info on your escrow, submit an insurance claim, request a payoff quote or sign in to your account. Go to Chase home equity services to manage your home equity account.
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